CHICAGO AREA · WORKING ACROSS TEAMS
I’m Raven Davis, an operations and program leader who connects people, processes, and priorities—so good plans become work that gets done.
Higher education experience. Small business perspective.
A practical approach to complex work.
THE WORK, IN NUMBERS
Experience with
real responsibility.
years in operations
and program leadership
annual operating budget
oversight at The Chicago School
doctoral students supported
at Chicago Booth
01 / SELECTED IMPACT
A few examples of how I turn operational friction into practical improvements.
International student onboarding brings together students, academic administrators, and international-office contacts. I redesigned the communications and workflow to make requirements, responsibilities, and next steps clearer.
Processing lag decreased by three business days, helping the onboarding process move forward with fewer delays.
I improved digital onboarding processes and supported adoption with clearer guidance and stakeholder coaching. The goal was to make the process easier to follow and reduce administrative friction.
Onboarding completion increased by 7%, with less administrative burden on the teams supporting it.
I helped small businesses organize the documentation and operational requirements involved in pursuing City of Chicago minority- and women-owned business certification.
A clearer path through complex requirements, organized application materials, and practical support through the process.
02 / BUSINESS & HEALTHCARE
My background is in higher education and consulting. My experience managing budgets, delivering programs, aligning stakeholders, and improving workflows applies directly to business operations and healthcare administration.
| Experience I bring | In business | In healthcare administration |
|---|---|---|
| Program & project delivery Coordinate doctoral milestones, events, and operational initiatives with multiple stakeholders, requirements, and deadlines. | Cross-functional project delivery, operational rollouts, and tracking milestones, owners, and dependencies. | Administrative program implementation, departmental initiatives, and coordination of education or training programs. |
| Budget & resource oversight Managed annual operating budgets of more than $10 million, including forecasting, resource allocation, reconciliation, and financial reporting. | Budget management, forecasting, vendor coordination, and aligning resources with operational priorities. | Departmental budget support, administrative staffing coordination, purchasing workflows, and resource reporting. |
| Process improvement & adoption Redesigned onboarding workflows that reduced processing lag by three business days and increased digital onboarding completion by 7%. | Employee and client onboarding, standardized workflows, clearer handoffs, and adoption of new processes. | Administrative onboarding, service workflows, process documentation, and operational improvement initiatives. |
| Stakeholder leadership & communication Align faculty, students, senior leadership, and administrative functions around competing priorities and time-sensitive work. | Leadership updates, cross-functional coordination, partner communication, and resolving dependencies between teams. | Coordinating department leaders, administrators, and support teams through clear communication and timely follow-through. |
| Compliance & documentation Coordinate student records, international student requirements, and compliance documentation; support small-business certification readiness. | Documentation controls, certification readiness, records management, and consistent execution of required processes. | Documentation tracking, policy-driven workflows, and preparation of materials for administrative reviews. |
| Reporting & digital systems Work with Excel, Power BI, Tableau, and enterprise systems to organize information and support operational reporting. | Budget and program visibility, operational dashboards, and reliable data for management decisions. | Administrative metrics, program status reporting, resource tracking, and data quality across support functions. |
BUSINESS ROLE ALIGNMENT
Business Operations Manager · Program Manager · Strategic Initiatives Manager
HEALTHCARE ROLE ALIGNMENT
Healthcare Program Manager · Administrative Operations Manager · Department Administrator
03 / EXPERIENCE
I’ve spent more than a decade helping complex organizations deliver—from daily operations to the projects that change how teams work.
Assistant Director · Stevens Doctoral Program
Coordinate doctoral program operations across student milestones, international student support, faculty relationships, compliance documentation, and graduation. Keep moving pieces aligned for a program serving more than 150 doctoral students.
Principal Consultant · Program Operations
Help small businesses and organizations turn goals into workable processes. Support operational planning, project delivery, documentation, certification readiness, and event execution.
Department Manager · Business Operations
Led academic department operations, budget planning and reporting, staffing, onboarding, and compliance. Managed annual operating budgets of more than $10 million while improving the systems teams used every day.
04 / RAVEN DAVIS CONSULTING
Practical support for small businesses and teams that need clearer processes, stronger coordination, and consistent delivery.
Find the friction, clarify ownership, and build a process your team can actually use.
Give a good idea the structure, coordination, and follow-through it needs to move.
Translate complex requirements into organized materials and clear next steps.
Have a process that lives in someone’s head—or a project that keeps getting pushed back?
Let’s talk about it05 / HOW I WORK
I like understanding how all the pieces fit—and making sure the people doing the work have what they need.
My background combines higher education operations, business management, and hands-on consulting. I’m comfortable with details, deadlines, competing priorities, and the conversations that keep a team moving.
I bring clear communication, practical judgment, and a steady focus on the result. The best process is one people understand and can sustain.
B.S. in Business Administration, Marketing
Roosevelt University
Excel · SharePoint · Power BI · Tableau
Microsoft Project · Workday · SAP · Slate CRM
06 / WHAT’S NEXT
Looking for an operations leader, a program manager, or a practical partner for your next project? I’d like to hear what you’re working on.
SAY HELLO
rd_consult@outlook.comConnect on LinkedIn (opens in a new tab)Based in the Chicago area.
Open to Chicago-area and remote opportunities.